Refund policy

We want you to love your Glowoori purchase. If something isn’t right, here’s how returns work. Online orders can be returned within 14 days of delivery. In-store purchases can be returned within 7 days of purchase.

Eligibility

• Items must be unopened and unused, in their original packaging.
• Damaged, defective, or incorrect items may be returned regardless of condition, including nail color products. For online orders, contact us within 14 days of delivery with a photo of the item and packaging. For in-store purchases, bring the item and your proof of purchase to the store within 7 days of purchase.
• If a defect appears after your return window, contact us and we’ll review it.
• Glow Deal and Buy 1, get 1 items follow this same policy.
• Gift cards are non-returnable.

Nail color — final sale

All nail color products, including every OPI product, are final sale. They cannot be returned, refunded, or exchanged for change of mind, including color preference. Nail color products are sold in our stores only. They are not factory-sealed, so we can’t verify that they’re unopened. Air and light can also affect their quality. Please check the color and item before you pay.

If a nail color product is damaged, defective, or not the item you paid for, we’ll take it back. Bring it to the store with your proof of purchase within 7 days of purchase.

In-store purchases

Items bought in our stores can be returned to the store where you bought them within 7 days of purchase. Items must be unopened and unused, unless they are damaged, defective, or incorrect. With proof of purchase, we refund the price you paid to your original payment method. Nail color products are final sale (see above).

Proof of purchase is required for every return or exchange. This can be your receipt, or a purchase we can find with your Glowoori account, phone number, or email. Without proof of purchase, we can’t offer a refund, exchange, or gift card.

Buy 1, get 1 (in store). If you return part of a Buy 1, get 1 purchase, the items you keep go back to Our Price. We refund what you paid, minus that amount.

Exchanges

In store, we can swap a damaged, defective, or incorrect item for the same item. For anything else, return the item and buy the one you want. Online, we don’t exchange items directly. Return the item, then place a new order.

How to start a return (online orders)

Email us at info@glowoori.com with your order number and the item(s) you wish to return. We’ll reply with return instructions and the return address. Please ship your return within 7 days of our approval. Returns sent without prior approval may not be accepted.

Return shipping

• Change of mind: return shipping is the customer’s responsibility. Original shipping charges are non-refundable.
• Damaged, defective, or incorrect items: we cover return shipping.

Refunds

We refund the price you paid, after any Glow Deal or discount. Once your return is received and inspected, approved refunds are issued to the original payment method within 5–10 business days. Your bank may take additional time to post the credit. Purchases paid with a gift card are refunded to a gift card. We don’t offer price adjustments after purchase.

Online orders can be returned by mail only, not in our stores. In-store purchases can be returned or exchanged in store only, not by mail.

Glow Rewards

If an order is fully refunded, the Points earned on that order are removed from your Glow Rewards account. If part of an order is refunded or returned, we may adjust the Points earned on those items.

Questions

Email us at info@glowoori.com. You can ask us for a written copy of this policy at any time.