What is Glow Rewards?
Glow Rewards is our free loyalty program. Earn Points when you shop online at glowoori.com or in our stores, and use them for discounts online or in store. 100 Points = $1.
One account per person.
How do I join?
Create a free account at glowoori.com, or sign in if you already have one. You'll start in the Pearl tier.
How do I get birthday Points?
Add your birthday to your account to get 500 Points ($5) every year.
Add it at least 30 days before your birthday. If you add it later than that, your birthday Points start the following year.
How do I earn Points when I shop?
Pearl members earn 3 Points, Jade members 5 Points, and Gold members 7 Points for every $1 spent, online and in store.
Points are based on your order subtotal after discounts and rewards, not including taxes or shipping. Example: a $42 order earns 126 Points as a Pearl member.
Order Points show as pending first and are added to your balance 30 days after your order is paid (see "Why are my Points pending?").
Why are my Points pending?
Points from orders stay pending for 30 days after your order is paid, then move to your balance automatically. This covers our return period. Pending Points can't be used yet.
Your tier progress counts the order as soon as it's paid.
Other Points (birthday, follows, reviews, and tier upgrade rewards) aren't affected by this 30-day wait.
What are other ways to earn Points?
Birthday: 500 Points ($5) every year (add your birthday at least 30 days before it)
Follow us on Instagram or TikTok: 100 Points each, one time
Write a review: 50 Points for reviewing a product you purchased from us, once per product. Review Points are given whatever your rating, positive or negative.
Tier upgrade reward: 500 Points the first time you reach Jade and 1,000 Points the first time you reach Gold. Each is given once per customer, even if you reach the tier again in a later year.
How do VIP tiers work?
Your tier is based on what you spend in a calendar year (Jan 1 – Dec 31):
Pearl: from $0 (3 Points per $1)
Jade: from $250 (5 Points per $1)
Gold: from $500 (7 Points per $1)
Spend is your paid order totals after discounts, including taxes and shipping. Example: a $100 order with $6.63 tax counts $106.63 toward your tier and earns Points on $100.
You move up as soon as a paid order takes you past the next level, and you keep your tier for the rest of that year and all of the next year.
If an order is refunded, it no longer counts toward your tier, and your tier may go down.
How can I use my Points?
Online: 100 Points for $1 off any order, no minimum. Choose how many Points to use in the Rewards panel and you'll get a code to enter at checkout.
In store: 300, 500, or 1,000 Points for $3, $5, or $10 off any order. Just ask our staff at checkout.
You can use one reward per order. Rewards can't be combined with other discount codes, and online reward codes work only with your own account. Rewards can be used on Glow Deals items.
If a reward is worth more than your order, the unused amount isn't returned.
Good to know: free shipping on orders of $50 or more is based on your total after discounts and rewards. For example, a $52 order with a $5 reward ($47) doesn't qualify.
What happens to my Points if I return or cancel an order?
If an order is fully refunded or canceled, the Points earned on it are removed.
If only part of an order is refunded, the Points for the refunded amount are removed.
Points you used on a refunded or canceled order aren't returned, and reward codes aren't reissued.
If a refunded order moved you up a tier, we may remove the tier upgrade reward it earned.
Because order Points stay pending for 30 days, most returns are settled before the Points reach your balance.
I shopped in store. How do I get my Points?
Give our staff the email or phone number on your Glowoori account before you pay. Points can't be added after you pay. No account yet? Our staff can set one up for you. To use Points in store, ask our staff at checkout for $3, $5, or $10 off.
Do my Points or rewards expire?
Points expire if there is no Points activity on your account (earning or using Points) for 12 months. We'll email you 30 days and 3 days before they expire.
Online reward codes are valid for 6 months after you redeem them. We'll email you a reminder 3 days before a code expires. Expired codes can't be used, and the Points spent on them aren't returned, so please use your code before it expires.
Where can I check my Points and tier?
Sign in, then go to your Account and select Rewards. On a computer, you can also open the Rewards button at the bottom of any page. You'll see your Points balance, pending Points, your tier, your progress to the next tier, and your reward codes. In store, our staff can also check your Points at checkout.
Do I earn Points on Glow Deals and Nails?
Yes. Glow Deals items and Nails bought in store earn Points the same way as your other purchases, based on what you pay.
Can I share Points or move them to another account?
No. Points stay on the account that earned them. They can't be combined with another account, transferred, or shared, including with family or friends.
How do I use Points in store?
Before you pay, tell our staff you'd like to use Points and give the email or phone number on your Glowoori account.
In store, you can use 300, 500, or 1,000 Points for $3, $5, or $10 off.
Our staff will confirm your name and email before applying it.
I changed my email or phone number. What should I do?
Email us at info@glowoori.com or ask our staff in store, and we'll update your account. Your Points and tier stay the same.
Please don't create a new account. Points can't be moved between accounts.
How is my information used for Glow Rewards?
To run Glow Rewards, we keep your name, email, phone number (used to find your account in store), your Points and order history, and your birthday if you add it. Adding your birthday is optional and is used only for birthday Points.
Our rewards provider, Smile.io, and our reviews provider, Judge.me, process this information for us.
You can ask us to update your information or request that we remove it at info@glowoori.com. Some records, such as your order history, may remain. See our Privacy Policy for more. We don't use your personal information to set different prices for different shoppers.
Program terms
Joining is free and optional. Every member gets the same benefits for their tier, under the same terms. Points have no cash value and can't be transferred, sold, or shared between accounts. We may remove Points or rewards obtained through fraud or abuse. Glowoori may change or end the program, including Points values and rewards, at any time. Full terms are in Section 27 of our Terms of Service.
Questions?
Email info@glowoori.com.